Contact Support
Users can contact us at support@pbe-engineering.com for technical support, app questions, bug reports, or general assistance.
GEN-B Support
GEN-B Support
Support for GEN-B by Precision Broadcast Engineering.
What to Include When Reporting an Issue
Please include your iPhone model, iOS version, GEN-B app version, video adapter, display, or converter used, a short description of the issue, and screenshots or photos if available.
Basic Troubleshooting
Check the USB-C video connection, restart the app, confirm the external display is powered on, and make sure iOS is updated.
Legal and Privacy
Privacy, terms of use, and support information are provided for GEN-B users.